ONLINE ORDER DELAYS - UP TO 10 BUSINESS DAYS
Due to the impact of COVID-19 we are experiencing significant delays.
For the safety of our 团队 members, our warehouse has implemented necessary social distancing protocols. This has unfortunately slowed down our rate of processing orders and resulted in significant delays, together with an increased demand for online 商城ping. Our 团队 is working hard to dispatch orders safely with increased hours and weekend shifts implemented to deliver your order as soon as possible.
Please bear with us while we adapt to changes in our process as a result of COVID-19.
For information on delivery and returns click here.
We are pleased to offer FREE delivery for all purchases over $150.
For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.
FREE In-Store Returns within 14 days of purchase for all customers (or within 30 days for Rewards Members). 阅读 更多 >
Most orders received (outside special sales events) are dispatched from our warehouse on the next business day.
Due to an unprecedented demand for online 商城ping at the moment, Australia Post reports that some delays to delivery times might be experienced. See our delivery 页面 for 更多 资讯rmation.
Our carrier, Australia Post provides a delivery estimate (days after dispatch) of:
|VIC||2 business days||2-3 business days|
|NSW, SA & ACT||2-3 business days||3-4 business days|
|QLD & TAS||3-4 business days||4-14 business days|
|WA||5 business days||6-9 business days|
|NT||6 business days||6-14 business days|
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FREE In-Store Returns
Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received. Our Rewards members enjoy extended returns of up to 30 days from the date of purchase.
Items must be in original condition and packaging. Presentation of Invoice is required to process a return. In-store returns are processed immediately.
Visit our Store Locator to find a store near you.
If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include original invoice. Our Rewards members enjoy extended returns of up to 30 days from the date of purchase.
To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:
Bed Bath N’ Table Returns
100 Ponsonby Road
Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.
On a rare occasion a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.
You can return a faulty item in one of our stores nationwide or via post. Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via PBT Couriers.
CANCELLING YOUR ORDER
Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.
You can return your order to us once you have received it.
You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.
For full Terms and Conditions of sales including Delivery and Returns click here